W3 Assignment Case Study Emotions and Framing
Conflict and Communication
Case Study: Emotions and Framing
For this assignment you will select TWO of the following three Factual Case Scenarios:
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The Dempseys,
Angry Customers,
The Larsons – Part 1
For each of the two selected you will write 2-3 paragraphs analyzing the emotional issues in each one. Define and discuss framing. What strategy would you employ or suggest be used in each of your selected case study. What role could an apology play?
Grading Criteria Assignments Maximum Points
Meets or exceeds established assignment criteria 40
Demonstrates an understanding of lesson concepts 20
Clearly presents well-reasoned ideas and concepts 30
Mechanics, punctuation, sentence structure, spelling, APA formatting
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