Prepare a service level agreement and a brief report

Prepare a service level agreement and a brief
report
Scenario or background information
Powerhouse Museum CEO and the board have decided to introduce service
agreements for the different business areas. The HR department is to
become a service provider to other departments within the museum. You
are familiar with the HR services requirement for the organisation and have
been asked to draw up a draft service agreement using the attached HR
service agreement template. The HR department is now is a position to be
able to market the HR function for being responsible for developing,
monitoring and evaluating the organisation’s HR strategy and developing
policies and services to support the achievement of corporate goals and to
ensure compliance with employment law and consistency in HR decision
making. The HR department undertakes a wide range of HR administration,
training provision and ensures the maintenance of personnel records in
order for the HRM information is available to managers and ensures
statutory reporting responsibilities can be met.
Requirements

Prepare a brief report (600 words) of the HR services, service opportunities,
timelines and performance standards the HR services will provide to
Powerhouse Museum business and their departments. Develop a HR Service
Level agreement that clearly articulates the roles and responsibilities of
each of the parties to this agreement. It should include:
 Scope
 HR Service Agreement Objectives
 Term of the Agreement
 Current HR Situation Analysis
 Service Timelines
 HR Consultant Roles and Responsibilities
 Measuring the Services
Assessment Task 2 ICHR1810 – Manage Human Resource Services
© Study Group Australia Pty Limited, ICHR1810 3
 Client Responsibilities
 Monitoring and Evaluating the SLA
 Governing Law
 Authorisations/signatures
Note: Use the template provided on myIvy ‘HR Service Level Agreement
template’
Key focus areas for this section
• A brief description of the organisation’s HR services, service
specifications, performance standards and timelines
• A draft service level agreement (SLA) that outlines how these services
will be provided, including the roles and responsibilities of all parties
involved (use the HR service agreement template)
• How the agreement links to strategic plans or business needs and list
some benefits of implementing a SLA for this service in Powerhouse
Museum
• Discuss the process you will undertake to review the SLA (contract) in
six months’ time so you can provide feedback to senior management
in regards to the SLA and the benefits for its implementation
Assessment Task 2 ICHR1810 – Manage Human Resource Services
© Study Group Australia Pty Limited, ICHR1810 4
Part B: Develop a Communication plan
You are required to develop a communication plan in relation to the
implementation of the HR Service Level Agreement, which outlines the
target audience, key messages, communication methods, who is
responsible, deadline and when completed. Use the communication
template provided to develop the communication of information about
human resources strategies and services to internal and external
stakeholders.
Key focus areas for this section
• Communication plan
• A drafted memorandum to senior staff with facts about the HR service
agreement and a request for sign off
Part C: Report on Training Plan
A review of staff profiles has shown a decline in attendance at the annual
mandatory training requirement for workplace health and safety and fire
training and overall Powerhouse Museum is now non-compliant with the
applicable legislation.
A qualified service provider of workplace health and safety has approached
the HR d

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