Option Three: Negative response (refusal letters)

Option Three: Negative response (refusal letters)

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Background: You are the owner and director of a successful daycare center. Tiny Tots Daycare started with six children and has grown to a capacity of 65 children. The reputation of your center is so high that there is a waiting list of 78 children. As the director and owner of the center, you are now faced with a problem that you have not encountered in your eight years of running the center. You must expel a child from the center, and it is your responsibility to write a letter to the parents explaining the reasons and your position.

Brett Brady entered your center two months ago and things haven’t been the same since. This child gives new meaning to the term “brat.” The child is not able to get along with other children. In his two months at Tiny Tots, he has bitten six children (causing one child to require stitches); kicked a teacher; and scratched, hit, and pulled hair on a regular basis. Several parents have threatened to pull their children out of your center if Brett does not leave. You have had several conferences with Brett’s parents, but have observed no changes in Brett’s behavior. Mr. and Mrs. Brady seemed reasonable and concerned about the future of their son.

Your task: Write a letter to the Mr. and Mrs. Brady telling them that their four-year old son is being expelled from Tiny Tots. This is the Brady’s only child; choose your words carefully!

Source: Oliu, W. E., Brusaw, C. T., & Alred, G. J. (2010), Writing That Works, communicating effectively on the job. (10^th ed). New York: Bedford St. Martins.