Information about conflict resolution

In the introduction to Week 5, there is some important information about conflict resolution. Moreover, there are some illustrations which allow you to see how well you understand the steps you would take as a manager when you must resolve a conflict.

Search the literature about conflict and conflict resolution in the South University Online Library. Then, consider your workplace. What conflict—past or present—have you witnessed in your organization? Use your research to develop the steps you would take in order to resolve this conflict. In your discussion, be sure to include these steps:

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1. Describe the situation and the nature of the conflict.
2. Explain what will happen if you do not attempt to solve the conflict.
3. Explain the intervention meeting you would plan when you bring the two parties having the conflict together.
4. Construct the messages you will convey to both parties experiencing the conflict.
5. Set a goal for a successful outcome of the meeting.
6. Develop plans to get closure on the conflict.

What a great opportunity you have before you which has the potential to improve the lives of the individuals experiencing the conflict and the overall health of the organization!