Care Delivery Performance Management
Out patient department is defined as apart of the hospital with allotted physical facilities and medical and other staff in sufficient numbers, with regularly scheduled hours, to provide care for patients who are registered as inpatients.
Categories of outpatients:
• Emergency Outpatients – Patient given emergency care as a result of sudden severe illness or accident.
• Referred Outpatients – Patient referred to the OPD by a physician or specialist.
• General Outpatients – Patient referred by other physicians, given diagnosis and/or therapeutic services on an outpatient basis.
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PROCEDURE AT OPD
Patient
Visits the OPD reception
Meet the executive – OPD
Fill the OPD form which includes Patient’s Name, Age, Address, Consultants name etc.
Pays the required amount at OPD registration counter
OPD file preparation by OPD executive
Prescription is given by the doctor
Further investigation (pathological/radiological) is done if prescribed
Consultation charges are to be repaid on every 14th day of previous consultation.
Functions of OPD
• General Diagnosis and Treatment.
• Prescription for further investigation and diagnosis.
Organization of OPD
Staff of OPD is made up of four major organizational components:
1. Medical Staff.
o Most important and central to the organization.
o Include the Doctors and Consultants.
2. Nursing staff: It includes registered nurses.
3. Ancillary staff: It includes Lab technicians.
4. Clerical Staff: It includes Staff which carries out registration, Billing, Cashiering, Secretarial and Medical record functions.
II. RECEPTION AND ENQUIRY
Reception is the main place of contact between patient and the hospital. An outpatient is usually a frightened person who needs reassurance………….
Care Delivery Performance Management
Care Delivery Performance Management
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