ASSIGNMENT WORKSHEET FOR LESSON L4

ASSIGNMENT WORKSHEET FOR LESSON L4

ASSIGNMENT WORKSHEET

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ASSIGNMENT FOCUS

In this assignment I get you to prepare and create five of the seven basic tools of quality most commonly used for process improvement and problem solving. I used these tools all of the time in my career. These are excellent tools that help you visualize areas needing improvement and problems and are great visual aides in presentations. You can use these tool in whatever you do. It will also touch briefly on the seven new tools for improvement. These are primarily management and planning tools that are also good for improvement.

Draw a cause and effect diagram / fish bone diagram for the problem of classes being full at registration time at UVU.
In the Lesson L4 module “Seven Tools of Quality” on the home page open the “video graphics” link and go to the graphic of the check sheet for frozen food defects. There you will see the five defects – under filled, spills, missing items, taste, and seal. Count the number of tally marks in the column under each defect. – DISREGARD THE TIME DATE AND LINE COLUMN INFORMATION – Using the totals for each defect draw a Pareto chart. Note: your chart should have only five bars on it and look exactly like the one on the top of page 255 in the text. After you have drawn the Pareto chart indicate which of the five defects you would work on first.
Develop a check sheet for the possible defects in a flat screen T. V.
From your fish bone diagram in question 1, pick one of the causes you identified for full classes and develop a tree diagram addressing that cause.
From the following data, draw a scatter diagram to see if lost time days because of injuries and overtime hours are related. HINT: Your diagram should have only 7 plotted points on it. One for each coordinate of the lost time days and overtime for each plant letter A, B, C …….G. The scale (1 – 10) for the number of lost time days should be along the vertical axis and the scale (0 – 500) for the number of overtime hours should be on the horizontal axis. Your chart should look like the one page 249. What is your conclusion?

PLANT LOST TIME DAYS OVERTIME HOURS

A 5 234

B 3 114

C 6 250

D 4 219

E 10 496

F 5 228

G 7 260

6. What is the purpose of the Affinity Diagram?

7. From figure 10 -17 what new tool will typically follow the affinity diagram?

8. Which new tool is used to make decisions based on multiple criteria?

9. What is a Balanced Scorecard?

Text book: Managing Quality, Integrating the Supply Chain, 5th edition, by S. Thomas Foster.

ASSIGNMENT WORKSHEET   ASSIGNMENT WORKSHEET